Gareth Jeffery

Gareth Jeffery

As Head of Customer Services, Gareth has over 25 years of experience in the call centre industry, Gareth is an expert in improving customer journey & customer service satisfaction. Hobbies include all things horticultural-related.

AllDayPA Blog

  • 5 Ways a Trade Business Can Get More Leads

    June 10 | Author: Gareth Jeffery

    Generating leads is a cornerstone of success for any trade business. It's not just about acquiring new customers but also about fostering growth and profitability.

  • The Ultimate Guide to Saving Your Business Mone...

    June 5 | Author: Gareth Jeffery

    For business owners in 2024, understanding how to smartly save your business money is not […]

  • 5 Ways a Call Answering Service Can Improve a C...

    May 28 | Author: Gareth Jeffery

    In recent years, customer engagement is paramount to success. A call answering service offers more than just a way to manage incoming calls; it becomes a vital tool in enhancing th

  • Chatbot vs Human: Which is Best for Customer Se...

    May 27 | Author: Gareth Jeffery

    Business owners are considering whether to use chatbot or human representatives for customer service.  Customer […]

  • 10 Customer Experience Trends in 2024

    May 21 | Author: Gareth Jeffery

    Throughout 2024, customer experience continues to evolve daily, driven by technological advancements and the demand for personalised interactions. Staying ahead in these trends is

  • The Complete Guide to GDPR and Outsourcing in t...

    May 20 | Author: Gareth Jeffery

    Data breaches are not just potential threats but real occurrences, understanding and complying with the […]

  • Call Centre In-House vs Outsourcing: Which is B...

    May 6 | Author: Gareth Jeffery

    Call centres are a major part of modern businesses, serving as places for customer interactions.  […]

  • The True Impact of Missing Business Phone Calls

    May 3 | Author: Gareth Jeffery

    Phone calls remain a crucial communication channel, serving as the lifeline for customer interaction and engagement. However, missed calls can have significant repercussions, poten

  • How to Handle Abusive Calls from Customers

    April 25 | Author: Gareth Jeffery

    In the customer service sector, encountering abusive calls is an unfortunate but true reality. These calls can significantly impact employees' well-being and tarnish a business's r