Gareth Jeffery
As Head of Customer Services, Gareth has over 25 years of experience in the call centre industry, Gareth is an expert in improving customer journey & customer service satisfaction. Hobbies include all things horticultural-related.AllDayPA Blog
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What is Employee Wellbeing?
July 3 | Author: Gareth JefferyDue to changes in the work landscape, understanding and monitoring employee wellbeing is more important […]
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What is customer loyalty?
June 26 | Author: Gareth JefferyCustomer loyalty describes the reciprocal relationship you share with your customers. Strong brand loyalty encourages […]
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Why is business process outsourcing important?
May 12 | Author: Gareth JefferyIf you’ve never considered it before, business process outsourcing (BPO) might seem complicated. However, it […]
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How to Fix Bad Customer Service
April 6 | Author: Gareth JefferyNowadays, exceptional customer service is not just a nicety—it's a necessity. Good customer service can significantly boost your reputation and profitability, while the impact of
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How does business process outsourcing work?
March 14 | Author: Gareth JefferyBusiness process outsourcing (BPO) can be a useful tool to help streamline your business operations […]
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What are customer service skills?
March 6 | Author: Gareth JefferyCustomer service might not be everyone’s cup of tea, but it is an essential part […]
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What is BPO?
February 16 | Author: Gareth JefferyMany businesses rely on outsourcing. Often, this simply involves allocating specific tasks to external service […]
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What is the purpose of customer service?
February 16 | Author: Gareth JefferyRunning a successful business is in large part about providing the right products or services […]
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Why is Live Chat Important?
January 5 | Author: Gareth JefferyIn any competitive market, providing exceptional customer service is not just an option but useful […]